Customer support
How can we help?
Questions about a Lowvolt Electric Inc. installation or a low-voltage problem at your property? Call the tech support line or email us directly. This page lists what to include so we can understand your issue quickly.
The email button opens your email app. This website does not collect or store messages, and there is no online ticket system. For a new project or estimate, use the business line on the contact page: (323) 788-3553.
Before you contact us
What to include
Include the details below when you call or email so we can understand your request.
- Your name and how to reach youA phone number and/or email for follow-up.
- LocationThe property address and the room, door, or area affected.
- What’s happeningWhat stopped working, when it started, and anything that changed recently.
- EquipmentBrand and model of the camera, router, access point, reader, TV, or other device, if known.
- Photos or videoPictures of the device, wall plate, panel, or error message. Attach them to your email, but do not include passwords, access codes, or other sensitive details.
- Which service it relates toCabling, CCTV, Wi-Fi/network, AV, access control/door entry, or general troubleshooting.
Frequently asked questions
Help by service
General guidance only. Do not open powered equipment or work on building electrical power. If there is immediate danger, contact emergency services.
What area do you serve?
We serve Los Angeles County, the Inland Empire, and surrounding cities, including:
LA County: Los Angeles, Long Beach, Glendale, Santa Clarita, Lancaster, Palmdale, Pasadena, Torrance, Pomona, Burbank, Inglewood, Downey, West Covina, Norwalk, El Monte, Santa Monica, Culver City, Beverly Hills, West Hollywood, Compton, Carson, Whittier, Alhambra, Hawthorne.
Inland Empire: Riverside, San Bernardino, Ontario, Rancho Cucamonga, Fontana, Corona, Moreno Valley, Chino, Chino Hills, Upland, Rialto, Redlands, Eastvale, Jurupa Valley, Temecula, Murrieta.
Don’t see your city? Call us and ask.
Network and data cabling
A wired jack or cable run stopped working. What should I send?
Tell us which room or wall plate is affected, what device is plugged in, and whether any other jacks nearby still work. A photo of the wall plate and of the network closet or patch panel (if you have one) helps us understand the setup.
Can you add new network drops or extend existing cabling?
Yes, new and additional cabling is part of our network and data cabling work. Describe where the new connections are needed and what will connect there, and we’ll discuss the job with you.
Email us about network and data cabling
Security cameras / CCTV
A camera is offline or not recording. What can I check first?
- Confirm the recorder or console has power and its storage is installed. If the whole system goes dark during an outage, see keeping cameras recording when the power goes out.
- Check whether other cameras on the same system are working.
- Note the camera’s location and when it was last seen working.
Then contact us with those details, the camera and recorder brand/model if you know them, and a screenshot of any error.
Do you work on camera systems you didn’t install?
Contact us with the brands and models involved and a description of the system. Contact us to discuss whether the work is within our scope.
Email us about security cameras / cctv
Wi-Fi and network setup
My Wi-Fi is slow or drops in some rooms.
Let us know which rooms are affected, the router or access point brand (for example UniFi, Omada, Zyxel, or eero), and whether a wired device in the same place is also slow. Internet speed also depends on your provider and plan, so it helps to note whether the problem started after a change in service.
Should I restart my equipment before calling?
Restarting your modem/router can resolve temporary issues. If you’re unsure which device is which, or the problem returns, contact us rather than resetting equipment to factory settings, which can erase your network configuration.
Email us about wi-fi and network setup
Audio and video installation
A TV, speaker, or audio zone isn’t working.
Tell us which room and device, what you see or hear (no picture, no sound, wrong input), and the brand/model of the TV, receiver, or speakers if you know it. A short video or photo of the symptom is very helpful.
Email us about audio and video installation
Access control / door entry
A door reader, intercom, or entry system isn’t working.
Describe which door is affected, whether it’s one user or everyone, and what happens when a card, code, or button is used. Include photos of the reader or intercom panel. For new video intercoms, locks, or gate access, see video intercoms and access control. For an immediate security or safety risk, contact the appropriate emergency service or property manager; do not rely on this page for emergency assistance.
Email us about access control / door entry
Low-voltage troubleshooting and repairs
Something low-voltage isn’t working and I don’t know what’s wrong.
That’s what troubleshooting is for. Describe what stopped working, when it started, and anything that changed recently (a power outage, renovation, new internet service). Photos of the equipment and wiring help us prepare. If you want cameras and Wi-Fi to stay up during an outage, see our page on keeping cameras recording when the power goes out.
Is this the right company for my problem?
Lowvolt Electric Inc. focuses on low-voltage electrical work: network cabling, CCTV, Wi-Fi and networking, AV, access control and door entry, and related troubleshooting and repairs. If you’re not sure your issue fits, call the tech support line at (323) 246-0549, or the business line at (323) 788-3553 to discuss whether the work is within our scope.
Get help
Talk to Lowvolt Electric.
Service area: Los Angeles County, the Inland Empire, and surrounding cities.
Call the tech support line to discuss a support request, or email to include photos. This page is not an emergency service. Email links open your email app; this website does not collect or store messages.